Refund and Cancellation Policy

Last Updated: September 22, 2026

Lyoko Studio offers software design, development, migration, modernization, optimization, deployment, hosting, and maintenance services. We strive to provide high-quality services and complete customer satisfaction. Below are our policies regarding refunds and cancellations, designed to comply with standard payment provider requirements including Paddle’s Seller & Buyer Terms.

1. 14-Day Refund Policy

We provide a minimum 14-day refund window on all purchases and subscriptions. If you are not satisfied with our services for any reason, you are entitled to receive a full refund within 14 calendar days of your initial purchase or payment date, with no exceptions, conditions, or restrictions.

2. Refund Request & Eligibility

To request a refund within the 14-day window, simply contact our support team in writing at contact@lyoko.studio with your transaction or order details. No special condition or justification is required to receive a full refund during this 14-day period.

3. Refund Processing

Once a refund request is received within the 14-day window, we will process your refund within 5 to 7 business days. All refunds will be credited back to the original payment method used at checkout (e.g., via Paddle or card issuer).

4. Cancellations

You may cancel your project or subscription at any time by emailing us at contact@lyoko.studio. Cancellations submitted within the 14-day refund period will receive a full refund. For cancellations after the 14-day period, no recurring charges will be billed for subsequent billing cycles.